WWW.AMAYESINGCAKES.CO.UK © 2009

Info - Terms & Conditions

WE ACCEPT

INFORMATION

CONTACT

O.K here’s the boring (but important) bit: Payments and Deposits: When you choose us to make your wedding cake we ask you to pay a dposit upto 50%, which is non-refundable. This, apart from securing the date, enables us to start on any sugar decorations, purchase any special items needed or, in the case of our traditional fruitcake, start baking! The final balance is payable 4 weeks before the day of your wedding. Deposits may be returned depending on exceptional circumstances, this is down to communication between our customers and Amayesing Cakes. Cupcakes and cookies must be paid for in full at the time of booking due to the shorter lead-time. This payment is non-refundable. How to pay: We accept payment by cash, cheque or bank transfer (the latter is our preferred method). We are not yet able to accept payment by credit or debit card. Cancellations/Refunds: If you have to cancel your order we reserve the right to retain the deposit. Deposits may be returned depending on exceptional circumstances, this is down to communication between our customers and Amayesing Cakes. Cancellation must be notified to us here at Amayesing Cakes in writing, (either by email or letter), and will take effect from the date we receive it (a confirmation email will be sent to you). If your wedding is postponed to a later date we will try to move your booking as long as we have the new date free. If not this will be treated as a cancellation. Design and Alterations: After your consultation we’ll send you the design and quotation for your cake; it is your responsibility to read through and check all the details fully. Should you require any changes to the design, (even the smallest of details), please let us know before paying your deposit so that we can update the design and send you a revised quotation if necessary. The design is binding once your deposit is paid and any subsequent alterations may incur a charge. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods. Viewing Please note cakes with sponge tiers may not be completed until the day prior to/or of the celebration to ensure the cakes are as fresh as possible, so please prearrange viewings of any wedding cakes ordered.  No liability will be taken by the company for any omissions or errors on wedding cakes if they are not viewed by the bride prior to the wedding We have tried to keep the terms and conditions easy to understand, please contact us if you require any assistance.
Delivery: We offer personal delivery and set-up of your cake as part of our wedding service, however we can only carry out a limited number of deliveries on any particular day so advanced booking is highly recommended especially during peak wedding season (May-Sept). Orders and deliveries are taken on a first come first served basis. When chosing a venue please bare in mind location and road conditions, country roads off the beaten track do have inferior road surfaces which can cause vibrations or jolts to cakes. We have always taken great care driving without any problems. In the event of any unplanned incident we will not be liable for any other costs towards the wedding. Collection: If you choose to collect your wedding cake from us we will provide you with assembly and storage instructions where required and your cakes will be packed in sturdy boxes to assist transportation. We will ask you to check your cake before we box it. Please note that once collected from us you accept full responsibility for your cake, Amayesing Cakes will not be liable for any damage to your cake once it has left our premises. In the event of any damage we will try and rectify this for you but dependant of the amount of damage may incur a fee. Cakes are best in the boot of a car where it is flat, using a rubber mesh to prevent any sliding is advised but not essential. When driving, slow down when going around corners or round abouts. If your cake is highly decorated we strongly advise that you allow us to deliver and set up at your venue. Please ensure a time is made for collection, we do deliveries and if this is not confirmed you may be disappointed that there may be no one in. Guarantees and Returns Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau. Any refunds for returned items will be made after the goods have been returned. Cakes, or part of cakes, must be returned within 1 day to ensure we are able to fairly assess the nature of the complaint.

Setup at Venues

If we are asked to provide a setup service we require that the venue

has the table in the correct location ready for placement of the cake.

Some designs are not intended to be moved without being

deconstructed so please speak to the venue co ordinator to make

provisions for when we arrive.

Images are provided to help select products. Due to our products being hand crafted these may not reflect exactly the product you receive. Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. The maximum refund we offer is the value of the cake and delivery. Further compensation is not available. These terms and conditions apply to your order/delivery request. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods.
Amayesing Cakes 2009 | amayesingcakes.co.uk

Info - Terms & Conditions

WE ACCEPT

INFORMATION

CONTACT

GALLERY:
O.K here’s the boring (but important) bit: Payments and Deposits: When you choose us to make your wedding cake we ask you to pay a dposit upto 50%, which is non-refundable. This, apart from securing the date, enables us to start on any sugar decorations, purchase any special items needed or, in the case of our traditional fruitcake, start baking! The final balance is payable 4 weeks before the day of your wedding. Deposits may be returned depending on exceptional circumstances, this is down to communication between our customers and Amayesing Cakes. Cupcakes and cookies must be paid for in full at the time of booking due to the shorter lead-time. This payment is non-refundable. How to pay: We accept payment by cash, cheque or bank transfer (the latter is our preferred method). We are not yet able to accept payment by credit or debit card. Cancellations/Refunds: If you have to cancel your order we reserve the right to retain the deposit. Deposits may be returned depending on exceptional circumstances, this is down to communication between our customers and Amayesing Cakes. Cancellation must be notified to us here at Amayesing Cakes in writing, (either by email or letter), and will take effect from the date we receive it (a confirmation email will be sent to you). If your wedding is postponed to a later date we will try to move your booking as long as we have the new date free. If not this will be treated as a cancellation. Design and Alterations: After your consultation we’ll send you the design and quotation for your cake; it is your responsibility to read through and check all the details fully. Should you require any changes to the design, (even the smallest of details), please let us know before paying your deposit so that we can update the design and send you a revised quotation if necessary. The design is binding once your deposit is paid and any subsequent alterations may incur a charge. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods. Viewing Please note cakes with sponge tiers may not be completed until the day prior to/or of the celebration to ensure the cakes are as fresh as possible, so please prearrange viewings of any wedding cakes ordered.  No liability will be taken by the company for any omissions or errors on wedding cakes if they are not viewed by the bride prior to the wedding We have tried to keep the terms and conditions easy to understand, please contact us if you require any assistance.
Delivery: We offer personal delivery and set-up of your cake as part of our wedding service, however we can only carry out a limited number of deliveries on any particular day so advanced booking is highly recommended especially during peak wedding season (May-Sept). Orders and deliveries are taken on a first come first served basis. When chosing a venue please bare in mind location and road conditions, country roads off the beaten track do have inferior road surfaces which can cause vibrations or jolts to cakes. We have always taken great care driving without any problems. In the event of any unplanned incident we will not be liable for any other costs towards the wedding. Collection: If you choose to collect your wedding cake from us we will provide you with assembly and storage instructions where required and your cakes will be packed in sturdy boxes to assist transportation. We will ask you to check your cake before we box it. Please note that once collected from us you accept full responsibility for your cake, Amayesing Cakes will not be liable for any damage to your cake once it has left our premises. In the event of any damage we will try and rectify this for you but dependant of the amount of damage may incur a fee. Cakes are best in the boot of a car where it is flat, using a rubber mesh to prevent any sliding is advised but not essential. When driving, slow down when going around corners or round abouts. If your cake is highly decorated we strongly advise that you allow us to deliver and set up at your venue. Please ensure a time is made for collection, we do deliveries and if this is not confirmed you may be disappointed that there may be no one in. Guarantees and Returns Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau. Any refunds for returned items will be made after the goods have been returned. Cakes, or part of cakes, must be returned within 1 day to ensure we are able to fairly assess the nature of the complaint.

Setup at Venues

If we are asked to provide a setup service we require that the venue has

the table in the correct location ready for placement of the cake. Some

designs are not intended to be moved without being deconstructed so

please speak to the venue co ordinator to make provisions for when we

arrive.

Images are provided to help select products. Due to our products being hand crafted these may not reflect exactly the product you receive. Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. The maximum refund we offer is the value of the cake and delivery. Further compensation is not available. These terms and conditions apply to your order/delivery request. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods.