Amayesing
Amayesing Cakes, 24 Queen Street, Castleford, WF10 2JL

Terms and Conditions

Amendments to Orders
After your cake has been ordered and paid for, any further alteration may carry extra costs depending on request.

Collection and Delivery Arrangements
• Collections are available during trading hours
• Wedding Cakes must be signed for upon delivery by you, or by your nominated  representative at the venue who must be aged 18 or above. Under no circumstances  will goods be left unattended, for example in a garage, or with anybody below the  age of 18.
• If no one is available to accept and sign for the delivery, a card will be left asking you  to contact us to arrange an alternative delivery date. A re-delivery fee will be  charged.

Errors/Shortages
In the event of there being errors or shortages, these should be brought to our attention at the time you collect the cake or have it delivered. Corrections and repairs to cakes, including inscription mistakes, can be corrected. You are required to inform us at this time to give us the opportunity to rectify the matter.

Cancellation Rights
A 10% cancellation charge (minimum of £5) will be incurred 24 hours after the order has been placed and paid for.
There will be no refund on cakes cancelled less than 7 days prior to the collection or delivery date.
Notice of such cancellation must be given in writing.

Guarantees and Returns
• Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
• Any refunds for returned items will be made after the goods have been returned. Cakes, or part of cakes, must be returned within 1 day to ensure we are able to fairly assess the nature of the complaint.
• Images are provided to help select products. Due to our products being hand crafted these may not reflect exactly the product you receive.
Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. The maximum refund we offer is the value of the cake and delivery. Further compensation is not available.
These terms and conditions apply to your order/delivery request. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods.

Privacy Policy
We confirm that any personal information which you provide to us will not be passed onto any other company for any marketing purposes. We use your information only for the following purposes:
• Processing your orders.
• For statistical purposes to improve this services to you.
• To serve Website content and advertisements to you
• If you consent, to notify you of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail  and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive)
Regulations 2003.

Ordering and Lead Times
• We require 4 working days notice on all cakes ordered, but would advise at least 14 days notice for  wedding cakes. Please order as early as you can.
• Where ever possible order your cake for the day before it is required.
• We can usually take orders at shorter notice, but this does depend on the volume of work at the  time.  Please contact us directly to place an order at short notice.
• Please check your order thoroughly before payment. For bespoke cakes, our decorators can only  create the finished article from what they interpret from the wording of your order. It is not possible  to create exact specifications when modeling food, just a graphical representation.
• If an inscription, colour or any other choice is left un-selected on your order then we  reserve the  right to use our own discretion. You will always be contacted  for order  confirmation. Please check  it and notify us if anything is not correct.
• Cake stands are available for hire and need pre-booking well in advance to avoid disappointment.  Cake stand hire is subject to a minimum charge of £10 per function, payable when booking your  stand, £5 per day thereafter. We require a £50 deposit on collection which is refundable when the  stand is returned. To trim the .S. stand in your cake colours costs an extra £10.

Edible Image Cake Ordering
• Using the latest technology we are able to reproduce any photograph or image in  edible inks on the top of the cake. Add £6 for the first image and £5 for every  additional one thereafter.
• Editing and altering images may involve extra charges.
• We can scan and print any photograph or image. When ever an image is scanned and  printed the quality deteriorates so make sure you give us the best quality pictures  you can.
• If you wish to supply a digital picture, please supply the image by email or other  backup media.
Cake Stand Hire
• If you book a wedding cake from Amayesing Cakes you have the option to use any of the the stands free of charge for two nights.A £40.00 deposit is still required which is fully refundable on the safe return of the stand.
If the stand is not returned after the designated hire time a charge of £5 per day will be required.